Understanding The Order Fulfillment Process

Order fulfillment is the process of storing inventory, picking and packing products, and shipping online orders to customers.

This process can be completed in-house by an eCommerce company or outsourced to a third-party logistics (3PL) provider. You can also get more information about the best 3PL in USA and Canada online. 

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Ecommerce order fulfillment applies to both business-to-business (B2B) orders — where large quantities of products are shipped to big-box retailers — as well as business-to-consumer (B2C) orders that are shipped directly to a single shopper’s home.

For B2C orders, the end consumer may place the order on the merchant’s website or through an online marketplace. After the customer completes their purchase, the fulfillment process begins.

Order processing

Once an order has been submitted, it will get processed. These steps involve picking, or the retrieval of items from where they are stored, and packing, or getting the order ready to ship. Finally, a shipping label must be added to the package.


Once the order has been processed and is ready to send, the merchant must get it shipped. This may involve a run to the local post office or UPS Store, or having a carrier pick up the orders from the fulfillment location.

Always remember that order fulfillment companies can provide you with something much more than what you can think of, and you can easily expand your business prospects by joining hands with the right provider and an expert team.