A chatbot is basically a program used to run an online chat conversation through either text or voice-to-voice, instead of giving direct physical contact with another human being. You may have already heard about how some chat bot programs can actually teach you new languages in a short period of time, as well as what they are used for conversing with bots online and exchanging information with other computer users around the world. Now there is a new language learning tool called "chatbot", which is supposedly able to teach English beginners just as good or better than traditional English teachers. This article will explain what a chatbot is, how it works, and whether or not it is worth using as a learning tool. By the end of this article you should be able to make a decision about whether or not to try this innovative new language teaching tool.
Basically, a chatbot (as opposed to a customer service representative) is an automated customer support agent that can be connected via the Internet to your website. The customer interaction can be recorded and stored on your website, or you may wish to offer real time video chat between your customer and chat bot. In either case, the chatbot will actually interact with your customer. As long as the customer is willing to share their name, email address, and maybe even phone number, you can have a nice little video chat where your chat bot actually answers questions for your customer. For example, the chat bot might tell your customer:
"Does your computer give you any trouble?" Or, "Do you need anything besides internet access?". Most other services agents would simply redirect the customer to another area of your site where they can easily find help. But with chatbots, you are given the ability to interact directly with your customers, and here's the interesting part: You get to control every aspect of the chatbot's conversations!
Most chat bots simply translate one or two sentences into English. However, we believe artificial intelligence (or a system with artificial intelligence) can learn how to converse naturally, and in so doing, change not only the way your chat bots talk to your customers, but also how your chat Bots talk to each other. For example, you could give your chat bots a keyword or word that they must use to complete a conversation. And then you could record certain conversations that demonstrate how your bot might correctly use this keyword or word in a natural conversation setting.
For example, let's say you are selling a product to children over the Internet. To most customers, buying something over the Internet might not seem like it's much of a big deal. After all, the average Internet shopper is just looking for a nice, easy-to-find item to buy! However, if you are dealing with children over the Internet, you can't really assume they know how to use the typical search engines or browsing tools, especially if they haven't even heard of the most popular chatbot on the market, RoosterBot. Children, obviously, aren't going to know how to use a standard email, unless you tell them to, right?
So if you are looking to improve customer experience, what can you do? First of all, the chatbot should be able to perform basic search tasks. If it cannot perform basic tasks, perhaps it isn't smart enough to perform the tasks at all. So it behooves you to tell the chatbot what kind of questions you want to be answered, and how often you'd like them to repeat the information. This is similar to teaching a child how to type, and it can be as simple as providing a few keystrokes, or more involved such as teaching the chatbot to rephrase your question to make it more specific.
But this isn't the end of the story. You also have to make sure that the chatbot doesn't rely on too much artificial intelligence. For instance, if the bot cannot remember what you said, but you've provided a picture of what you're looking at, it isn't using any natural language processing (NLP) techniques, it's simply relying on its image recognition capabilities.
These artificial intelligence (AI) chat bot assistants need to be equipped with knowledge about their environment, such as where to look for things. They also need to understand how humans communicate with each other, such as where to look when a message was sent. However, with all the new advances in modern technology, you shouldn't be surprised if we soon see chat bots that are actually more like actual people. As long as they have the right applications, the future of Google chat room software is looking very bright indeed!