Video Remote Interpreting For Hospital Administrators

Would you like to test a VRI for your deaf patient? Are you afraid of technology or patient reactions? You are not alone. Hospital administrators, disability counsels, and ADA compliance officers are responsible for providing interpreters for deaf and hearing-impaired patients who can communicate in American Sign Language (ASL) as needed.

Working with the deaf in a medical setting is no easy task. Like a person who is sick and frightened, a patient with hearing impairment should be able to explain the symptoms to the doctor, understand what went wrong, and follow the doctor's instructions. A VRI may be the more convenient and cost-effective option for standard sign language interpretation tasks of 2 hours or more.

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Setup:

Before you need a VRI, contact your hospital's technical support to ensure that your Internet network can handle the audio and video bandwidth required for the VRI. A good strategy is to contact your VRI provider the day before and test your video conferencing equipment/computer webcam setup.

Employees:

Once you understand that the settings are appropriate, you may wish to train medical personnel in the proper use of VRI equipment or provide technical guidance. Most VRIs are calculated on a minute basis and you don't want your employees to waste money on avoidable technical problems.